Hello,

Welcome to Geek Girls IT Services!

First, please restart your computer at the end of the day today. (We recently performed certain updates and software installations to help us manage your computer, and a restart is required to complete the process.)

Below is some important information. We recommend you save it so you can refer to it when necessary.


Contacting the Help Desk


Geek Girls IT Services' Help Desk is designed to provide you with professional and courteous customer service, expert problem resolution, and unparalleled peace of mind.

If your request is truly urgent and time-sensitive, please let the help desk know so your request can be properly prioritized.

There are two ways for you to get in touch with our certified technicians when you need remote support.


Contact the Help Desk via Phone

Our technicians can be reached via phone at (347) 308-6455

Please note this is a special number for Help Desk Support. If you would like to talk to someone in our office about a non-technical concern, please use the office number: 347-351-3031.


Contact the Help Desk via Email

Technicians can be contacted via email at this address: support@nygeekgirls.com. A ticket will automatically be created and you will receive an acknowledgement via email.

In order to assure that your email is properly routed, please contact the support address using your company email. If you think you may have reason to use another email address, please send us that address in advance so that we can add it to your contact information.



Help Desk Approval

Certain requests, such as new email accounts and password resets, require approval by an authorized user in the office. Our engineers will reach out to the approver(s) for your company if approval is necessary.

Scheduling Help Desk Support

There may be times when the help desk needs to get back to you "as soon as possible" to resolve your issue. If you miss a call from the help desk, please reply with a specific time range that works for you for a callback. Generally, if you specify a time, the help desk will try to reach you within one hour from the time you specify.

Here is a link you can bookmark that contains the help desk details above:

https://docs.nygeekgirls.com/DOC-3939201-5084944


Administrator Access

Your user accounts on your workstations have been (or soon will be) set to be a “standard user”, rather than an “administrator”. This is to protect you from unintentionally installing malware and viruses, which can infect not only your computer but other computers on your network, putting your data and privacy at risk.

For Windows: If you try to install software that requires admin permissions, you will see a message that we have been notified. We will either approve or deny the request from our end.

For Mac:If you are prompted for an administrator password while installing software, you can run a temporary admin session on your Mac by following these instructions.

We have enabled (or will enable) the administrator account on your computer, and the password for this account has been provided to the appropriate person(s) in your organization. This password will not change unless there is a need to change it. Please do not be alarmed if you see this account show up on your login screen.


Evening Maintenance

For Windows Towers, Windows All-In-Ones and Macbooks

If you have a Windows tower (not a laptop) or a Mac (laptop, tower or iMac) please leave it on overnight. The reason for this request is that regular maintenance is scheduled to occur overnight, including patches to protect you from zero-day exploits. This will help ensure that your computer is secure, stable and fast. Even if you think we do not need access, please do not shut down, suspend, hibernate or "sleep" your tower overnight. Please make sure you save all your work, close any programs, and log out of your profile for security. In case the updates require a restart, this will ensure that you will not lose any work. It is fine to turn off your monitor or to dim the screen. Note: Generally speaking, we do not need to "log in" to your computer to perform this maintenance, although there may be rare exceptions.

For Windows Laptops

If you have a Windows laptop, if the laptop needs to reboot to finish installing updates, you'll receive a pop-up notification asking you to restart the machine. You don't have to restart immediately if you're using the machine. You can restart when you're done. If you don't restart within a day of receiving the message, then you'll be prompted again the next day. After being prompted for five days, if you still haven't rebooted, the machine will automatically restart. Please note that, for patching purposes, restarting is not the same as shutting down and starting up your computer. You must actually choose the "Restart" option on your laptop in order for patching to complete.

The icon which indicates our RMM agent is running on your computer is visible in your system tray (for PCs) or menu bar (for Macs). It looks like this:

Privacy Concerns

The software that GGIT services runs on your computer and/or mobile device does not monitor or track your behavior. It does not access your data or email. This software is designed to protect your privacy and protect your computer from hackers and malware.

We will send out occasional reminders of this information. We look forward to working with you!

Sincerely,

The Team at Geek Girls IT Services