Hello,

Welcome to Geek Girls IT Services!

First, please restart your computer at the end of the day today. (We recently performed certain updates and software installations to help us manage your computer, and a restart is required to complete the process.)

Below is some important information. We recommend you save it so you can refer to it when necessary.


End User Support


Email support@nygeekgirls.com from your company email address, if possible. This will ensure that your request is seen promptly. A ticket will automatically be created and you will receive an acknowledgement via email. You may also call us at 347-351-3031 or 201-645-1255.

In order to assure that your email is properly routed, please contact the support address using your company email. If you think you may have reason to use another email address, please send us that address in advance so that we can add it to your contact information.

If you are contacting us to discuss a non-technical issue such as billing or project planning, please email our office admin: office@nygeekgirls.com or call 347-351-3031.

Please do not initiate contact via the chat feature of our remote access software as this is not monitored. This feature is only intended to be used when our tech is already working with you on your machine. (If you do try to use this feature when a tech is not connected to your machine, you'll receive a reminder on how to reach us.)

Certain requests, such as new email accounts and password resets, require approval by an authorized user in the office. Our engineers will reach out to the approver(s) for your company if approval is necessary.

Administrator Access

Your user accounts on your workstations have been (or soon will be) set to be a “standard user”, rather than an “administrator”. This is to protect you from unintentionally installing malware and viruses, which can infect not only your computer but other computers on your network, putting your data and privacy at risk.

For Windows: If you try to install software that requires admin permissions, you will see a message that we have been notified. We will either approve or deny the request from our end.

For Mac:If you are prompted for an administrator password while installing software, you can run a temporary admin session on your Mac by following these instructions.

We have enabled (or will enable) the administrator account on your computer, and the password for this account has been provided to the appropriate person(s) in your organization. This password will not change unless there is a need to change it. Please do not be alarmed if you see this account show up on your login screen.


Evening Maintenance

For Windows Towers, Windows All-In-Ones and Macbooks

If you have a Windows tower (not a laptop) or a Mac (laptop, tower or iMac) please leave it on overnight. The reason for this request is that regular maintenance is scheduled to occur overnight, including patches to protect you from zero-day exploits. This will help ensure that your computer is secure, stable and fast. Even if you think we do not need access, please do not shut down, suspend, hibernate or "sleep" your tower overnight. Please make sure you save all your work, close any programs, and log out of your profile for security. In case the updates require a restart, this will ensure that you will not lose any work. It is fine to turn off your monitor or to dim the screen. Note: Generally speaking, we do not need to "log in" to your computer to perform this maintenance, although there may be rare exceptions.

For Windows Laptops

If you have a Windows laptop, if the laptop needs to reboot to finish installing updates, you'll receive a pop-up notification asking you to restart the machine. You don't have to restart immediately if you're using the machine. You can restart when you're done. If you don't restart within a day of receiving the message, then you'll be prompted again the next day. After being prompted for five day, if you still haven't rebooted, the machine will automatically restart. Please note that, for patching purposes, restarting is not the same as shutting down and starting up your computer. You must actually choose the "Restart" option on your laptop in order for patching to complete.

The icon which indicates our RMM agent is running on your computer is visible in your system tray (for PCs) or menu bar (for Macs). It looks like this:

Privacy Concerns

The software that GGIT services runs on your computer and/or mobile device does not monitor or track your behavior. It does not access your data or email. This software is designed to protect your privacy and protect your computer from hackers and malware.

We will send out occasional reminders of this information. We look forward to working with you!

Sincerely,

The Team at Geek Girls IT Services